Nous Group
Graduate IT Support Engineer
Opportunity expired
Opportunity details
- Graduate Job or Program
- Apply by 28 Feb 2020
Reporting to the IT Support Manager, the Graduate IT Support Engineer will be a friendly initial point of contact for Nous users (Nousers) submitting an incident or request for IT Service.
More dynamic than the average support role, this opportunity provides an exciting entry-point for a smart, motivated graduate wanting to kick start a successful career in Information Technology. You will receive significant professional development and mentoring within a supportive and people-focused environment.
Nous is a great place to work…
Nous Group (Nous) is a leading Australian owned management consulting and leadership development firm. We are a values-based organisation that partners with clients to solve society’s most complex and demanding problems. We work with leading ASX companies, government, universities and not for profit organisations in Australia and we are growing internationally.
Nous has a diverse and inclusive culture and was recognised as one of Australia’s top 10 workplaces in the 2019 Great Places to Work Awards. Nous was also awarded ‘Best Management Consulting Firm, Australia’ in the 2017 Australian Financial Review Client Choice Awards.
Key Accountabilities:
- Categorise incidents, gather information to resolve or promptly allocate as appropriate.
- Promptly allocate calls as appropriate, log incidents and service requests and maintain relevant records.
- Assist in investigation and resolution of infrastructure problems (network, telephony, AV, etc) and aid with specified maintenance procedures.
- Maintain an IT knowledge base by leveraging specialists’ knowledge in order to capture and classify content, taking expert advice when required.
- Assist in providing Nousers accessibility, security and protection of sensitive data in an ethical manner.
- Install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools. Conduct tests and correct malfunctions. Document the results.
- Assist with the evaluation of change requests. Contribute, as required, to investigations of problems and faults with hardware and/or software installations and confirm solutions fully working.
- Create and maintain an accurate register of IT assets as directed. Perform activities related to administration of IT assets. Produce routine reports to assist asset management and decision making.
- Administer, track, log, report on and correct configuration items, components and changes. Assist with audits to check the accuracy of information and correct as directed.
And the practical experience and skills required:
Experience
- Must have relevant tertiary qualifications in IT, computer science, engineering, or similar
- Recent experience in a desktop support role favourable
- Microsoft Office application administration
- Knowledge of concepts and best practices in enterprise IT support, processes and documentation
- Knowledge of practical aspects of information and cyber security as relate to IT support and service delivery
- Solid hands-on/technical knowledge of core technologies including but not limited to Windows 10, Office 365, MS Exchange, PowerShell, WAN/LAN/WLAN, VOIP/Skype, Cloud Services, Video Conferencing fundamentals and enterprise printing
- Basic mobile device maintenance and troubleshooting.
- ITIL Foundation favourable.
- Experience onsite in professional services (or similar) organisation favourable
Key attributes
- Excellent communication and interpersonal skills
- Excellent attention to detail and accuracy – satisfaction in a job done well
- Excellent organisational skills, including confidence managing own workload
- Demonstrable resilience built on self-awareness and ability to adapt to change
- A drive to continue to develop skills and knowledge
- General office tidiness
- Ability to work well in a team but with minimal supervision
- Highly accountable and punctual with strong time management crucial
Compliance
- IT policies and procedures
- OHS
- Information and cybersecurity policies
- Candidates must be willing to undergo background checks, including police checks, to verify their identity, character, qualifications, skills, experience, and suitability for the role.
Finally, the important details…
- We are an equal opportunities employer and welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people.
- If you have a passion for all things people and want to be part of a dynamic organisation that values culture and people, then we'd love to hear from you!
- To be eligible to apply, you must be a current Australian Permanent Resident with no working restrictions.
Reviews
My daily responsibilities at Nous Group encompass researching industry trends, composing analytical reports, facilitating workshops, and collaborating closely with clients and colleagues to devise effective solutions. I continuously engage in critical thinking and creative problem-solving to address complex client challenges. My focus remains on delivering clear, data-driven insights and actionable strategies to drive organisational performance and outcomes.
As a graduate consultant I am supporting with research and analysis, as well as creating reports, slide decks etc.
They can be quite varied. I have done a lot of data analytics work at Nous, so my day could easily include modelling in R. A lot of other tasks that Nousers typically do is desktop research, where you will research a topic and collate the information into a coherent narrative.
About the employer
Nous Group
4.3
500 - 1,000 employees
Management Consulting
As part of the Nous team, you’ll have the opportunity to think big, elevate your ambitions and partner with leading experts and organisations.
Pros and cons of working at Nous Group
Pros
The workplace culture is warm and welcoming. They cultivate an environment that encourages knowledge sharing and high (but supported) performance.
The work we get to do is intellectually stimulating, meaningful, and impactful.
There is a (fairly) flat organisational structure, and you have a lot of opportunities to interact with principals - within projects, the team structure is well-balanced with senior and junior consultants and project directors are very hands-on.
They are invested in my personal development as a consultant and regularly provide feedback (positive and constructive) to help me grow.
Nous Group has delivered over $7 million in subsidised consulting through our Community Partnerships Scheme; our Stretch Reconciliation Action Plan directs our collective efforts towards enhancing the self-determination and future of First Nations Australians; Operationally, they uphold sustainability through eco-conscious travel and procurement practices, waste reduction, emissions targets, and compensating for residual emissions.
Cons
The workload changes: sometimes it's really busy, and sometimes very quiet, but that's part of the job!
My company is flexible. Sometimes there are longer days (until 7 pm for example) but the self-managed approach means it's up to each employee how they use their work hours (within reason of course).
The starting salary and super for a graduate is about standard compared to other companies. Depending on company performance and the specific contract you signed, you can receive a bonus at the end of the financial year.
The training was good but was predominantly online and I think would have benefitted greatly from being in person. In terms of on-the-job training, it's fantastic. Our intranet and IP are great and there is so much to learn.
The hardest part of working at Nous is the hours - they aren't too bad, but sometimes you will have to flex up on some nights to complete a deadline.