Process Associates - Banking (Apr 2023)

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. 

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. 

Welcome to the relentless pursuit of better.

Primary Purpose of Role- 

In this role, you will be responsible for all the activities related to Unsecured Lending products for the Banking field, you will be responsible for providing excellent customer service to our clients who have inquiries or concerns related to their banking products or services. You will be required to handle customer interactions through phone, email, and chat channels, and resolve their issues in a timely and effective manner. You will also be responsible for maintaining accurate records of all customer interactions and ensuring compliance with regulatory requirements.

Experience: 

• Good communication in English both verbal and written as they will be speaking with customers
• Understanding of Business Banking products 
• Provide outstanding customer service to clients inquiring about banking products or Services.
• Resolve customer issues in a timely and effective manner
• Maintain accurate records of all customer interactions
• Ensure compliance with regulatory requirements 
• Attention to details ,high accuracy 
• Problem solving and Decision-making skills 
• Developing good customer relationship

Qualifications we seek in you

• High School Certificate or Any Graduate 
• Excellent communication and interpersonal skills
• Good understanding of banking product
• Previous experience in customer service or the banking industry is an advantage
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit our page. Follow us on Twitter, Facebook, LinkedIn, and YouTube.