Dulux Group
2021 After Sales Specialist (Start ASAP)
Adelaide
Opportunity expired
Opportunity details
- Graduate Job or Program
- 1 vacancies
- Apply by 12 Aug 2021
- Start date ASAP
- A fantastic new role with a growing brand
- Carve your career path and extend your skills
- Convenient Beverley location!
The Opportunity
Join our talented Flextool team in this exciting new role which offers you the opportunity to learn on the job and grow your career with the leading brand. You will be responsible to design and deliver the after sales strategy and implement processes to achieve customer satisfaction and financial goals.
Reporting to the Product Manager- Flextool, you will work across diverse stakeholders to ensure the smooth and seamless functioning of the after sales portfolio. You will be involved in multiple projects supporting the after sales space and ensuring continuous improvements of the processes.
Day to day you will:
- Focus on sales and profit performance of spare parts
- Manage & support a portfolio of service agents
- Maintaining warranty register including costings, faults, and cost recovery from suppliers
- Maintaining effective dialogue and relationships with key customers, suppliers, industry groups, and associations
- Personally, engaging in contract negotiations and key sales presentations
- A key point of contact for customer service escalations
- Deliver market-leading aftersales care program ‘Flextool Promise’
- Maintenance and development of technical support literature
What you will bring and develop
You are a dynamic professional with a great work ethic, a positive attitude, and a natural flair to build relationships. You are a recent graduate with limited professional work experience and have the drive to learn, achieve and make a shining career within the industry. Your ability to grasp new systems and processes, your proactiveness and your passion to develop will see you thrive in this role.
Other key skills and experience include:
Other key skills and experience include:
- Any tertiary qualification
- Advanced computer and technology skills
- Ability to work in cross-functional teams
- A strong eye for detail
- Excellent verbal and written communication skills
- The ability to seek out improvements and drive process enhancements
In joining our friendly team you'll be part of a group who are passionate and proud of what they do, enabling you to drive your career forward.
Our Place
A valued member of the DuluxGroup, Flextool is a leading marketer and manufacturer of high-performance building products and solutions for the civil, industrial, commercial, and residential construction markets in Australia and NZ.
At DuluxGroup we care about our people and invest in them, so they can reach their full potential and deliver great outcomes for our customers.
This is your opportunity to work for a continually growing brand with a great market reputation. Apply today with a resume and cover letter. For more information see https://www.flextool.com.au/
Engage with our iconic brands and extend your career – apply today!
Hiring criteria
- No experience required
- Business & Management +more
- Certificate or higher
Reviews
I enjoy my role because no two days are the same. Working in R&D I get to use my technical knowledge to solve problems and innovate new products. I am responsible for day-to-day maintenance of formulas and get to work with Manufacturing as well as Marketing to develop new products for our customers.
I work to develop NPD as well as maintaining the current product portfolio. Day-to-day, I balance my time in the lab making formulas and conducting testing, with research, results analysis and meetings.
Interact with customers to ensure profitable growth and satisfaction.
About the employer
Dulux Group
4.3
1,000 - 50,000 employees
Retail & Consumer Goods
With a rich history spanning over 100 years, we are the home of some of Australia and New Zealand’s most recognised and iconic brands.
Pros and cons of working at Dulux Group
Pros
Work life balance - everyone is respectful of differing working hours and will make sure team members aren't logging off too late.
+ Flexibility of Work From Anywhere. I'm able to come to the office 2 - 3 days a week and WFH for the rest! + Grad's are given a lot of opportunities to grow and expand their knowledge in their fields as well as collaborate with multiple departments and Business Units
People focus is the best value I learned at DuluxGroun
Room for flexibility, autonomy, and growth.
The people + culture, engaging work, development opportunities and constant investment in your development too
Very people focused and supports progression within the company
Cons
Technology and systems are outdated, and the process to upgrading these are slow
Some of management can be set in their ways (not all) making it hard to push through new ideas.
The outdated systems and convoluted filing systems How old and far the office is
Complicated business structure
It is a large company, which has benefits in terms of lots of different job opportunities in the same company, but a minus would be if you do not drive your own development and career goals you can get lost.