Customer Service Representative

About Abbott

Abbott creates breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help you, your family, and your community lead healthier lives, full of unlimited possibilities. 

Your role

Abbott values customer satisfaction and ensures that you go the extra mile to deliver high standards of service and satisfaction to its customers.

In this customer-centric role, you will be responsible for completing day-to-day supply chain tasks including:

• Processing customer orders for domestic and international customers
• Informing customers about order status, backorders, unexpected delays, part shipments, and product issues
• Handling inbound phone calls to the main numbers
• Handling emails to general customer service email accounts
• Analysing and resolving escalated customer issues
• Liaising with transport companies including domestic couriers and freight forwarders
• Data entry, backorder, credit, and invoice management
• Providing outstanding assistance and advice to external and internal customers
• Building solid relationships with customers and other areas of Abbott

Training & development

As an Abbott professional, you’ll work in a dynamic environment that:

• Fosters your growth through comprehensive learning
• Recognizes and rewards your contributions through competitive compensation to align your work with business success
• Values and encourages diversity 
• Provides you with meaningful work and gives you the opportunity to have an impact on the lives of people across the world

Benefits

Abbott's mission is to help people fulfil their potential through health, and that starts with you. Here are some of the benefits that you can take advantage of as an Abbott employee:

1. Company Share Ownership Plan
2. Generous Parental Leave package
3. Employee Assistance Program (EAP)
4. Read more.

Career progression

Discovering the power of mentorship can help unlock your professional potential. Finding a leader you admire and tapping their experience and perspectives will help you define goals and shape your career. Mentorship combines trust, encouragement, and honesty to help people find their authentic voices and define their leadership styles. Read more.

Work life balance

To help its people take care of themselves and their families, Abbott offers employee and retiree medical coverage, health and wellness programs, workplace flexibility, childcare, and eldercare solutions along with other innovative benefits. Read more.

Culture & vibe

Abbott believes advancing diversity is critical because they know varied perspectives inspire new ways to address challenges. That helps them serve its purpose, translating into better life-changing technologies that help people live their healthiest lives. Read more.

To know more about what life's like at Abbott, watch this video:

About you

To set yourself apart from other candidates you will be able to demonstrate:

• A high degree of independence and interpersonal skills
• Attention to detail when dealing with complex customer orders
• Self-motivated to learn and develop
• Spelling and grammatical competence
• High-level productivity and organisational skills
• Energy and enthusiasm for customer service
• Competency in business software e.g. MRP systems, CRM systems, MS Office, Softphone, EDI portals
• Strong oral and written communication skills
• Exposure to international markets including pacific islands will be adventitious

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application directly to Abbott Australia.